Terms of use

These Terms set out the conditions under which Samuel Ogannesyants, sole trader (entrepreneur individuel), whose details appear in the legal notice (the “Publisher”), makes the TayGway service available to users, together with the rights and obligations of the parties.

• “Service”: the TayGway website and application, and all the features they offer;
• “User”: any natural person holding an account on the Service;
• “Scan”: the analysis by the Service of a photograph of a product, resulting in an estimate of its local price and in negotiation suggestions;
• “Dossier”: the record of a Scan's result in the User's account.

Signing up for and using the Service implies full acceptance of these Terms. The User also acknowledges having read the privacy policy.

From a photograph of a product, the Service gives the User an estimate of its local price, based on listings published on the Taobao platform, together with a Mandarin negotiation copilot including suggested phrases, their pinyin transcription and their pronunciation.

The Service is currently offered as a beta version. The Publisher reserves the right to develop it, to change its features or to suspend access to it, in particular for maintenance purposes.

The Service is reserved for natural persons aged 18 or over. Access to its features requires a personal account. Each User may hold only one account.

Authentication is performed with a one-time code sent by email or through a Google account. The User is responsible for securing access to their mailbox, on which access to their account depends.

Signing up by email requires a permanent address: temporary or disposable addresses are not accepted.

Internet access and communication costs remain the User's responsibility.

Each account receives a number of free Scans shown on the Plans page. A Scan is only counted if it returns a result.

A promotional code grants additional free Scans. It may be used once per account, until its expiry date and within its set number of uses. It cannot be refunded, exchanged or redeemed for cash.

To keep the Service available, the number of Scans is limited per minute, and the number of free Scans per network and per day.

The prices provided are estimates, based on public listings available on Taobao at the time of the Scan. They are neither an offer nor a guarantee of the price charged or accepted by a seller. Conversions into euros or dollars use the reference rate published by the European Central Bank and are provided for information only.

Product identification relies on automated processing that may contain errors, in particular with a blurred photograph or a partly visible product. The Publisher does not verify the quality, authenticity or compliance of products.

The phrases offered by the negotiation copilot are mere suggestions. The User remains solely responsible for their negotiations and purchase decisions.

The User undertakes to use the Service for its intended purpose and in accordance with applicable law. In particular, the User shall not:

• create several accounts in order to obtain additional free Scans;
• access or use the Service by automated means (bots, data scraping), or attempt to circumvent its limits or security measures;
• submit unlawful content or content unrelated to the purpose of the Service;
• resell the Service or make it available to third parties without the Publisher's prior written consent.

The User is solely responsible for complying with the rules applicable to their purchases, including customs rules. In France, importing counterfeit goods is a customs offence, even when they are intended for personal use. The Publisher in no way encourages the purchase of such goods.

Paid plans, passes and subscriptions, are governed by the terms of sale, accepted with each order.

The Service and all its elements are the exclusive property of the Publisher, as set out in the legal notice. Nothing in these Terms may be construed as an assignment of intellectual property rights to the User.

The User retains all rights to the photographs they submit. The User grants the Publisher, for the time strictly necessary, the right to reproduce and process them, including through its providers, solely to perform the Scans.

The Publisher uses reasonable means to ensure access to the Service and its proper operation, under a best-efforts obligation. It cannot guarantee continuous availability, in particular from China, where access to some online services may be restricted.

The Publisher cannot be held liable for purchase decisions made by the User on the basis of the estimates provided, nor for dealings between the User and sellers.

These provisions do not limit the rights the User enjoys as a consumer under mandatory legal provisions.

The processing of personal data carried out through the Service is described in the privacy policy.

These Terms apply for as long as the Service is used. The User may delete their account at any time from the Account page. Deletion erases all of their data.

If the User breaches these Terms, the Publisher may suspend or delete their account after informing them, except in the case of a serious breach justifying immediate action.

The Publisher reserves the right to amend these Terms. The applicable version is the one published on the Service on the date of use. Any material change will be brought to the Users' attention before it takes effect.

These Terms are governed by French law. In the event of a dispute, the User is invited to first send a written complaint to contact@taygway.com, with a view to finding an amicable solution. Failing an amicable resolution, the dispute will be brought before the competent courts under ordinary rules of jurisdiction.

These Terms are written in French. In the event of any discrepancy with their English translation, the French version prevails.